Sleep through the calls that can wait.
A dripping tap at 2 a.m. can wait until morning. A flooded unit can't. AlloPlace answers tenant calls in English or French, tells the two apart using your rules, and only puts the real emergencies through.
What it does for you
Triage by your rules. You decide what's an emergency: no heat, active leak, no power, lockout, a smell of gas. Those go to the on-call person right away. TBD: a gas smell should always tell the caller to leave and call the gas company or 911 first. Confirm the receptionist does this before publishing the example.
Clear messages for everything else. Unit, name, number, what's wrong and since when. Waiting for you in the morning, in one inbox.
Showings and inquiries. It answers questions about available units from what you give it, and books viewings into your calendar.
Both languages. Tenants can call in French or English, and it answers in the same language.
Good to know
- Not an emergency line. For fire, gas or anything dangerous, tenants should call 911. Put that in your greeting.
- Software: no direct connection to AppFolio, Buildium, Yardi or Rent Manager. Bookings go into Google Calendar, and everything else into your AlloPlace inbox.
- Several buildings: one number can cover them all. Your rules can treat them differently. TBD: confirm multiple numbers per business on Enterprise.
July 1
In Quebec, a lot of leases end on June 30, and moving day brings a wave of calls about keys, viewings and things that broke on the way out. AlloPlace takes them all at once, so nobody gets a busy signal.
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What it costs
Starter is US$30 a month for 150 minutes, with transfers included. Full pricing