Both hands under a sink, and the phone's ringing.
You're halfway through a drain job and your phone is buzzing in your back pocket. AlloPlace answers in English or French, books the routine work, and puts the burst pipes through to you.
The calls you get
Most plumbing calls fall into two piles. Some can wait a day or two: a slow drain, a running toilet, a quote on a new water heater. Others can't: water coming through the ceiling, a frozen pipe that just split, a sewer backup in the basement.
Both piles ring the same phone. In one study of 70+ million calls to home-services businesses, only about half reached a person.¹ Someone with water on the floor doesn't leave a voicemail. They call the next plumber on the list.
What it does for you
Sorts urgent from routine. You decide what counts as an emergency, in your own words. Those calls go to you or whoever's on call. Everything else gets booked or becomes a message.
Books the jobs that fit a calendar. Drain cleaning, toilet repairs, fixture installs, water heater estimates. It offers open times from your Google Calendar and books the one the caller picks, then sends a confirmation text.
Gets the details you'd ask for. The address, what's leaking, where, and whether the water's shut off. The summary is on your phone before you call back.
Answers the questions you're tired of. Do you go to the South Shore? Do you install tankless heaters? You write the answers once.
Passes on your advice. Add a line like "turn off the main valve if you can" and callers hear it while they wait for you.
A typical call
It's a Sunday morning in January in Trois-Rivières. A caller says the pipe under the kitchen sink froze overnight and now it's spraying. AlloPlace picks up with your company name, says it's an AI assistant, and asks what's going on. "Burst pipe" is on your urgent list, so it tells the caller to shut off the main valve if they can and puts them through to your cell. You answer already knowing the address and what broke.
TBD: replace with a real call once a customer agrees.
Rules you might write
- "If someone says burst pipe, flooding or sewer backup, transfer to the on-call number."
- "If someone smells gas, tell them to leave the house and call 911. Don't book anything."
- "We don't do septic systems. Take a message and say we'll refer them."
- "Water heater replacements need an in-person estimate first. Book those on weekday afternoons."
Good to know
- Calendar or software: books into Google Calendar only. If your dispatch runs in Jobber, Housecall Pro or ServiceTitan, there's no direct connection yet. Talk to us before you sign up.
- Not a 911 line: AlloPlace isn't an emergency service. When there's real danger, your rules can tell callers to call 911.
- Your number: forward the number that's already on your truck, so customers keep calling the number they know.
What it costs
Starter is US$30 a month (about CA$43) for 150 minutes, with booking and transfers included. Full pricing
¹ Invoca, 2026 study of 70+ million calls to home-services businesses. Vendor data.