Your service desk has enough going on.
There's a customer at the counter, a tech asking a question, and the phone ringing again. AlloPlace takes the booking calls in English or French so whoever's at the desk can deal with the person in front of them.
Tire season, twice a year
In Quebec, winter tires are mandatory from December 1 to March 15. That means a rush of calls every fall and another every spring, almost all of them the same request: "Can I get my tires changed?"
Those are exactly the calls AlloPlace is good at. Fixed-length appointments, a calendar, a confirmation text, done. Your phone stops being the bottleneck in the busiest weeks of the year.
What it does for you
Books the simple jobs. Tire changes, oil changes, inspections, diagnostics. It offers open times from your Google Calendar and books one.
Handles "is my car ready?" It can't see inside your shop software, so it doesn't pretend to. It puts the call through to the desk or takes a message with the name and vehicle, and the desk calls back.
Answers the usual questions. Hours, address, whether you work on a given make, whether you store tires, what an inspection costs. You write the answers once.
Picks up after you close. People book car appointments in the evening, after work. Now somebody answers.
Sends reminders. If the caller agrees, they get a text the day before. Fewer empty bays.
Good to know
- Calendar: books into Google Calendar today. If your bookings live in Tekmetric, Shopmonkey, Mitchell 1 or Protractor, there's no direct connection yet. Talk to us first.
- French: it speaks French and English and switches when the caller does. More on that
- Your number: forward your shop's number, so customers keep calling the number on your sign.
When Google calls you
In the US, Google has been testing an AI that phones auto shops for its users to ask about oil changes, tires and brakes. AlloPlace answers those calls with the prices you've given it. When an AI calls your business
More for automotive
What it costs
Starter is US$30 a month for 150 minutes, with booking and transfers included. If tire season doubles your calls, extra minutes are US$0.20 each, and you can set a spending cap. Full pricing
Source: winter tire requirement, Gouvernement du Québec.