Water doesn't wait until morning.
Restoration calls come at 3 a.m. from someone standing in a wet basement. AlloPlace answers in English or French, gets the details your crew needs, and puts the call through to whoever's on call.
The calls you get
A sump pump failed during the spring thaw. A washing machine hose burst upstairs. The sewer backed up after a heavy rain. A condo unit is leaking into the one below, and the property manager is on the phone. Then the slower calls: smoke damage after a small fire, mold that showed up after an old leak, adjusters asking for a report, and customers asking when someone will pick up the drying fans.
Almost every caller asks the same thing early on: will my insurance pay for this?
What it does for you
Puts every active loss through. Any hour, any day. Your rules decide who's on call and it transfers to them.
Collects the intake details. Address, where the water is coming from, how long it's been, how many rooms, whether the power is off, the insurer's name and a claim number if there is one.
Doesn't guess about insurance. It doesn't know anyone's policy, and it says so. It can share general answers you've written, like how you work with insurers.
Repeats your safety advice. Stay out of a room where water is near outlets or the panel. If there's danger, call 911.
Takes the follow-up calls. Fan pickups, adjuster requests and "when's the next visit" become messages, so the on-call phone is kept for emergencies.
A typical call
It's 2:40 a.m. in Québec City, early April. A caller's sump pump has stopped and there are a few centimetres of water in the finished basement. AlloPlace asks whether the water is near any outlets or the electrical panel. It isn't. It takes the address and the insurer's name, tells the caller someone is being put through now, and transfers to your on-call crew lead. The summary is on their phone before they say hello.
TBD: replace with a real call once a customer agrees.
Rules you might write
- "If water is near the electrical panel or outlets, tell the caller to stay out of that room, and to call 911 if they see sparks or smoke."
- "Every active water loss goes to the on-call number, any hour."
- "Ask for the insurance company and claim number, but tell callers it's fine if they don't have one yet."
- "Never say whether insurance will cover the damage. Say the adjuster decides that."
Good to know
- Calendar or software: books follow-up visits into Google Calendar only. There's no connection to restoration job software. Talk to us first.
- No outbound calls: it won't call insurers or adjusters for you. It answers calls and takes messages.
- Photos: it can't receive photos during a call.
What it costs
Starter is US$30 a month for 150 minutes, with 20 transfers. Most restoration calls end in a transfer, so a busy company may want Pro: US$100 a month for 500 minutes and 100 transfers. Full pricing